Arrival, Policies & Billing

When reserving direct (outside paid-in-full bank points portals), travelers lock a suite code with an initial room deposit and make flexible installment payments online until final balance due date (typically 45 days prior to arrival). Unlike third-party travel portals that lock you out of adjustments, an unpaid direct booking keeps the same confirmation number and rewards points while remaining eligible for rate-drop monitoring before the final balance due date.

Every Sandals and Beaches property operates its own PADI 5-Star Dive Center with Newton dive boats, tanks, weights, masks, fins, and wet suits included at no daily boat fee for certified divers (bring your physical or digital PADI/SSI/NAUI C-card and a filled medical form). Uncertified guests can pay an on-resort fee for the PADI Discover Scuba Diving pool-and-ocean session or complete full Open Water certification during their stay.

Sandals regularly runs a $98 low-deposit booking window where $98 holds your suite immediately and the remaining $302 of the standard $400 room deposit is billed 21 days later (specific suites such as Over-the-Water Bungalows may carry higher initial deposits). You can make manual or scheduled payments online anytime until 45 days prior to check-in (60 days for holiday travel or air-inclusive packages), and optionally add Cancel For Any Reason travel protection at booking.

Official check-in is 3:00 PM and check-out is 11:00 AM, so pack swimsuits, flip-flops, and sunscreen in your personal carry-on bag. On day one, bell staff store locked bags while you grab lunch and swim until your room key texts ready. On departure day, check out at 11:00 AM, store bags with bell services, enjoy lunch and pool time, and use the air-conditioned Departure Lounge showers, lockers, and towels before changing into travel clothes.

Many Caribbean nations reserve camouflage patterns exclusively for national defense and police forces, and airport customs agents regularly confiscate camo items upon arrival or issue fines. Even subtle gray, pink, or blue digital camo bags can trigger inspection. Keep all camouflage prints completely out of your luggage for any Caribbean destination.

Repeat guests safely brush teeth with sink water, drink ice-filled blended cocktails, and eat fresh salads without illness concerns across all 20 resorts. Sealed bottled water (still and sparkling depending on suite tier) is also stocked daily in every room minibar and around fitness centers and pool decks.

Every Sandals and Beaches guestroom wires US-style 110-120V outlets at bedsides and vanity mirrors, so hair straighteners, CPAP machines, and laptop chargers plug directly into walls without converters. Guests from the UK or Europe will need a standard US Type A/B adapter for North American prongs.

While spa services are an additional charge beyond the base all-inclusive stay, many couples receive $150 to $200 spa credits through select promotions or Loyalty tiers. Note that Sandals automatically applies a standard spa service charge on your final spa folio; if your therapist delivered exceptional care, you are permitted to leave extra cash directly or add extra gratuity to your room bill.

All three Beaches Resorts employ International Nanny Association certified counselors trained across infant nurseries (0 to 24 months), Camp Sesame (ages 3 to 7), tween clubs, and teen lounges at zero daily charge. Families wanting private evening babysitting after Kids Camp closes (or dedicated sensory one-on-one daytime assistance) can arrange vetted private resort nannies through the Kids Camp desk for an hourly cash/folio fee.

Resorts prioritize registered overnight guests to preserve pool loungers and restaurant walk-in seating. Non-guests staying at private villas who want to attend a Sandals wedding or visit friends for dinner must have passes arranged through the resort front desk or wedding coordinator in advance rather than showing up at the security gate unannounced.

Lobby lounges, restaurants, and modern guestroom buildings typically clock reliable Wi-Fi coverage without login tier upcharges. Beach cabanas at distant oceanfront points or offshore islands can see slightly weaker outdoor signal, so remote workers taking critical video meetings should work inside their suite or quiet Club Sandals Lounge.

Violating the non-smoking room/balcony rule triggers automatic deep-cleaning room penalties (~$250+ USD). While outdoor smoking areas are clearly posted near bars and beach walkways at all 20 resorts, travelers must strictly avoid packing CBD gummies, THC cartridges, or cannabis into carry-ons or checked luggage when flying internationally into or home from Caribbean airports.

Even though food, drinks, and gratuities are all-inclusive, the card on file covers optional extras such as Red Lane Spa massages, Private Candlelight Dinners, Island Routes excursions, gift shop items, and reserve Wine List bottles. Pending holds drop off automatically after checkout if zero incidentals were charged. Avoid bringing only a debit card or Discover card - carry a primary Visa, Mastercard, or Amex with zero foreign transaction fees.

Roving Epix photographers also snap candid beach and poolside shots throughout your week (especially on sunset piers and lobster nights). You can review all proofs inside the resort photo gallery without obligation to buy, though note that individual downloads run higher per image than multi-photo bundles and select Island Insiders / group promos occasionally include a free 5x7 or single print credit.